Call Center Quality Management and Agent Engagement Solution

Driving increased productivity and outstanding customer experience.

No contracts. No credit cards for the trial.

What does Scorebuddy do?

  1. Shine the light

    Score card

    This is what Scorebuddy was made for. With our intuitive scorecard builder, build as many scorecards as you need, covering all your channels.

  2. Empower your agents

    Scorebuddy flags agents who need coaching, plus with real-time access to their scores, you’ll find that agents self-coach immediately!

  3. Mine the data

    Magnifying glass

    Take away the chaos of Excel spreadsheets! Scorebuddy is a snapshot of all the data in one place. Report by agent, team or group.

Everybody loves Scorebuddy

Whether you are a customer service quality manager, a contact center supervisor or work in a financial institution where compliance is all important, Scorebuddy has your back.
  • Call Centers

    Reduce review times, increasing agent engagement and revealing ways to improve quality and customer satisfaction.

    Learn More about Call Centers
  • Outsourcers

    Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.

    Learn More about Outsourcers
  • Compliance Managers

    Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.

    Learn More about Compliance Managers

Get started in less than a day!

  • 1. Take the Free Trial and upload your team

  • 2. Create scorecards and score your agents

  • Create Reports

    3. Create reports and analyze the data

Would you like to give it a try?

Request a Tour

or

What our customers say about Scorebuddy

  • Veronika Halouzkova Logo
    Veronika Halouzkova Senior Customer Service Manager, Ryanair

    Historic reporting means that we can dig deep into the past performance and we can really understand the issues.

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.

  • Nikki Davies Logo
    Nikki Davies Allianz Global Assistance

    It provides us with the flexibility to create and implement a variety of forms to monitor our levels of customer service.

    Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annunally.The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.

  • Dawna Blocher Logo
    Dawna Blocher Director of Customer Service, Naturebox

    I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen.

    The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!

Check out more independent customer reviews on

Some of our happy customers

Nature Box Logo
Allianz Logo
S2G Logo

Start designing scorecards now! (Free 30-day trial)

It takes less than 30 seconds

No credit card required!

Yes, it IS worth the investment. You want proof? You got it:

ROI Calculator

or

Request a Tour

Stay in touch

LinkedIn Profile

Latest Tweets