Call Center Quality Management and Agent Engagement Solution
Driving increased productivity and outstanding customer experience.
No contracts. No credit cards for the trial.
What does Scorebuddy do?
Shine the light
This is what Scorebuddy was made for. With our intuitive scorecard builder, build as many scorecards as you need, covering all your channels.
Empower your agents
Scorebuddy flags agents who need coaching, plus with real-time access to their scores, you’ll find that agents self-coach immediately!
Mine the data
Take away the chaos of Excel spreadsheets! Scorebuddy is a snapshot of all the data in one place. Report by agent, team or group.
Everybody loves Scorebuddy
Reduce review times, increasing agent engagement and revealing ways to improve quality and customer satisfaction.
Managing the quality for one desk is difficult enough... managing a number of clients is a real challenge! We can help with that.
Plate spinning. With penalties for non-compliance, you literally cannot afford to let any of those plates drop.
Get started in less than a day!
1. Take the Free Trial and upload your team
2. Create scorecards and score your agents
3. Create reports and analyze the data
What our customers say about Scorebuddy
Veronika Halouzkova Senior Customer Service Manager, Ryanair
Historic reporting means that we can dig deep into the past performance and we can really understand the issues.
Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.
Nikki Davies Allianz Global Assistance
It provides us with the flexibility to create and implement a variety of forms to monitor our levels of customer service.
Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annunally.The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.
Dawna Blocher Director of Customer Service, Naturebox
I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen.
The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!
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Some of our happy customers
Start designing scorecards now! (Free 30-day trial)
It takes less than 30 seconds
No credit card required!